FREQUENTLY ASKED QUESTIONS

EVENT INFO

WHAT IS FAMFEST ?


FAMFEST ARE MINI AFTERNOON FESTIVALS DESIGNED FOR FAMILIES FOR A ABOUT 500 PEOPLE, ALLOWING SPACE TO CHILL, DANCE, PICNIC AND TAKE IN THE SOUNDS OF THE FESTIVAL VIBES WITH YOUR FAMILY




WHERE ARE THE FESTIVALS HELD?


IBIZA CHILL HOUSE FINALE 2021 FAMFEST will be at. Medicine Garden Downside Rd, Cobham KT11 3LU




PARKING


PARKING CAN BE LIMITED. PLEASE UBER TO VENUE IF POSSIBLE




ARE THERE ANY AGE RESTRICTIONS?


MOST OF THE MUSIC IS TARGETED TOWARDS THE ADULTS, HOWEVER THE WHOLE FAMILY CAN COME ALONG TOO. FAM FEST ISN’T JUST FOR ADULTS, ITS GREAT FOR KIDS TOO!




DO I NEED TO BUY A TICKET FOR MY 2 YEAR OLD?


CHILDREN AGED 2 AND UNDER ARE FREE OF CHARGE AND DO NOT NEED TICKETS. PROOF OF AGE MAY BE REQUESTED. BABY CHANGING AND TOILET FACILITIES ARE AVAILABLE




GROUP TICKETS


WE LOVE GROUPS! GET IN TOUCH WITH US TO DISCUSS GROUP BOOKINGS OVER 20




WHAT ARE THE TIMES?


FAMFEST DOORS OPEN AT 1PM EVERYDAY AND CLOSE AT 6PM




WILL MY FESTIVAL TICKET BE MAILED OUT IN ADVANCE?


ALL TICKETS ARE PURCHASED VIA EVENTBRITE. EVENTBRITE WILL SEND A CONFIRMATION EMAIL (KEEP AN EYE ON YOUR JUNK FOLDER) AND ACCESSIBLE VIA THE EVENTBRITE APP FOR YOU TO PRESENT ON THE DAY, NO NEED TO PRINT




WILL WE BE ABLE TO PURCHASE TICKETS ON THE DAY?


YES, ALL TICKETS ON THE DAY WILL BE £25 PER PERSON, HOWEVER THIS DOES DEPEND ON AVAILABILITY.




CAN I GET A REFUND FOR MY TICKET IF I CAN’T MAKE IT?


ALL TICKETS ARE NON-REFUNDABLE, HOWEVER YOU WILL BE ABLE TO TRANSFER YOUR TICKET TO ANOTHER FAMFEST EVENT, SUBJECT TO AVAILABILITY.




ARE YOU COVID SAFE?


WE’RE WORKING WITH OUR VENUES ALONGSIDE LOCAL COUNCILS AND LICENSING BODIES TO MAKE SURE WE’RE OPERATING SAFELY AND WITHIN THE GUIDELINES AS THEY’RE RELEASED BY THE GOVERNMENT. THE HONEST ANSWER TO THOSE WITH ANY CONCERNS IS TO NOT ATTEND OUR EVENTS.




WHAT HAPPENS IF THE GOVERNMENT CANCELS EVENTS?


PROVIDING THE FOUR NATIONAL TESTS FOR EASING RESTRICTIONS ARE MET (AS SET OUT IN THE GOVERNMENT ROAD MAP), WE WILL BE GOOD TO GO! SHOULD THE GOVERNMENT CANCEL ALL EVENTS ALL TICKETS WILL BE VALID FOR A REFUND.




WHAT IF I FEEL ILL OR HAVE TO SELF-ISOLATE?


IF YOU ARE IN ANY WAY FEELING ILL WITH SYMPTOMS OF CORONAVIRUS OR HAVE BEEN TOLD TO SELF ISOLATE YOU MUST NOT, UNDER ANY CIRCUMSTANCES, COME TO THE EVENT. TICKETS ARE NON-REFUNDABLE




WHAT HAPPENS IF IT RAINS?


THIS TIME LAST YEAR WAS THE MOST AMAZING HOT WEATHER, HOPEFULLY WE ARE LUCKY TO HAVE THE SAME THIS YEAR. EITHER WAY, COME PREPARED, HATS, SUNGLASSES AND SUN LOTION IS ADVISED. (OR AN UMBRELLA AND WELLIES! THE MANY CHARMS OF A FESTIVAL IN THE UK).




CAN WE BRING OUR DOG ?


YEP! BUT PLEASE BE RESPONSIBLE FOR YOUR DOG AND KEEP IT ON A LEAD AND OH, BRING YA POO BAGS PLEASE!




WILL THERE BE FOOD AT THE FESTIVAL?


DEPENDING ON THE VENUE, THERE WILL BE HOT FOOD OPTIONS. ALL FOOD AND DRINK CONSUMED AT THE VENUE MUST BE PURCHASED AT THE VENUE. DO NOT BRING FOOD OR DRINK. YOU ARE MORE THAN WELCOME TO BRING YOUR PICNIC BLANKET OR FOLDING CHAIRS




CAN WE BRING OUR OWN DRINKS?


YOU WILL BE UNABLE TO BRING YOUR OWN FOOD OR DRINKS INTO THE VENUE. WE HAVE BARS AND FOOD OPTIONS AVAILABLE




WHAT FORM OF PAYMENT CAN I USE AT FAMFEST?


CREDIT/DEBIT CARDS MACHINE ARE AVAILABLE ON ALL OF OUR BARS. WE RECOMMEND BRINGING CASH TOO FOR THE CONCESSION STANDS.




WHO DO I GET IN TOUCH WITH IF I WANT TO SET UP A CONCESSION STAND?


WE ARE OPEN TO HOST VARIOUS CONCESSION STANDS THAT FIT IN WITH OUR FAM FEST VIBE - PLEASE GET IN TOUCH enq@famfests.com




I NEED TO KNOW ABOUT ACCESSIBILITY AT THE FESTIVAL, WHERE CAN I FIND OUT MORE INFORMATION?


WE TAKE THE NEEDS OF CUSTOMERS WHO ARE DISABLED OR WHO HAVE OTHER ACCESS REQUIREMENTS VERY SERIOUSLY AND ACTIVELY ENCOURAGE PEOPLE OF ALL ABILITIES TO ATTEND OUR FESTIVALS. PLEASE CHECK THE VENUE WEBSITES FOR FURTHER INFORMATION.





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